Delivery Information

We use one of the UKs leading distribution networks - 'Palletline', ensuring your shipment is taken care of every step of the way from collection to delivery.

Delivery lead time is currently 3-5 working days. Deliveries normally take place Monday to Friday, excluding bank and public holidays, usually between 8am to 6pm.

Deliveries are made using a tail lift vehicle which requires a solid, flat surface for the offload.

Unless otherwise requested, all deliveries are to the kerbside only (e.g. in the road adjacent to the curb). We recommend reserving some space for your delivery. The driver may attempt to place the product on a driveway at their discretion. Please note we cannot deliver onto a slope.

When we confirm your order has been despatched by email you should:

• check the address details and telephone number so that we can contact you if necessary on the day of delivery.
• ensure the delivery area is flat and solid enough to take the weight of a pallet truck.
• advise of any constraints which may restrict access to the delivery address.

Please ensure you or your representative is available to sign for the delivery, otherwise, you may be liable for a re-delivery charge per pack if the goods are unable to be left.

Whilst every effort is made to deliver the products on the agreed delivery date we cannot be held responsible for matters beyond our control that results in your products not arriving on the day specified.

We only ship to mainland UK addresses.

Delivery Cut-Off Time (Same day Dispatch)

Cut-off time for same day dispatch is 12pm (Noon). All orders made after this time will be dispatched the next working day.

For example, an order placed at 2pm for next day delivery on a Monday will be dispatched on Tuesday for delivery Wednesday. 

For any queries regarding your order, do not hesitate to contact us on enquiries@sustainablewoodchipltd.co.uk or visit our contact page. Alternatively call us on 0192861866.

Find shipping rates HERE.